An ounce of image is worth a pound of performance. Uber’s image has taken a beating. A shellacking. A bloody thumping. And it started long ago. I’m one of the few humans who finds nothing to like about Las Vegas. But when I’m reluctantly in town, I use Lyft to shuttle around. Upon occasion, the Lyft driver will also have an Uber sticker in the windshield. I always ask them who they like working with better, and why. In a word, they think Uber is a hard-nosed, cheap outfit, difficult to work with. Okay, that was more than a word – but their dislike for Uber is palpable. In fact, they would rather drive for Lyft but they still bow to Uber’s market dominance. Which is fading. Where did Uber’s bad reputation begin? It appears to have started at the top, where all corporate culture begins. From there, the next … Continue reading →