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Monthly Archives: November 2013

Desirable Innovations

Posted on 2013/11/21 by admin2014/03/16
The missing Steve Jobs innovation decade at Apple

Innovation occurs at the intersection of the possible and desirable. (you better quote me when you repeat that) While filtering a thread concerning Apple and the missing Steve Jobs decade, the subject of innovation erupted. Though an incomplete assessment, it seems plain enough that one man can (and did) guide the innovative soul of an enterprise. Though some people like to anoint Jobs as the patron saint of innovation, he simply saw what was desirable and beautiful, and what was technically possible. He then bred the two. Minor innovation occurs daily here in Silicon Valley. People who twiddle bits and assemble breadboards, and who carry on conversations with customers, continually find and build innovations of the lesser variety. Small improvements in what people do and how they do it constantly reduce business overhead, ease production, or make consumer gizmos more usable. Yet minor innovations are the product of very specific … Continue reading →

Posted in Business Strategy, General, Management | Tagged apple, desirable, innovation, steve jobs

Branded Lies

Posted on 2013/11/14 by admin2013/11/12

If you want to destroy a brand, just lie a little. Some recent political news (on which I won’t elaborate to avoid ruffling friendly feathers) is a case study in bad marketing by incorrectly setting the market’s expectations and misleading buyers. This is a cardinal sin in the Marketing religion, and those guilty of the sin will burn in the pits of unemployment lines. All relationships are built on trust, and all transactions are relationships. Even small one. When you buy a candy bar at the corner store, you trust that the reported weight is close to accurate, the contents are faithfully reported, that the snack isn’t poisonous and that the store has not substituted inferior goods. That’s a lot of trust behind a 50¢ transaction and fleeting relationship. Had any of those trust points been violated, you would never again buy that candy bar or shop at that store. … Continue reading →

Posted in Branding, Marketing, Marketing Mistakes | Tagged brand, branding, loyalty, trust

Rational Buyer Apathy

Posted on 2013/11/07 by admin2013/11/05

If your prospects seem apathetic, they may be rational. “Rational apathy” is when people perceive a problem to be so small, or the solution to be so enormous that they become apathetic about it. After all, we cannot individually take on every woe in the world. In commerce, rational apathy exists when a problem does not, or the market doesn’t perceive a problem, or solving the problem seems insanely complicated. The word “rational” is included in the concept because prospects are making gut-level decisions concerning their needs and alternative (in)actions. Lackluster concern comes from the perceived effort and benefit in solving the problem, and takes one of many possible forms including but not limited to: No Pain: Prospects perceive that they do not face a threat, the pain within their situation, or that the pain is small enough to endure. Too big to correct: Solving the problem appears to be … Continue reading →

Posted in Communications, Marketing, Product Marketing | Tagged delay, Marketing, prospects, rational apathy
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