↓
 
  • Home
  • About SSM
    • Guy Smith – Chief Strategist
    • Vision and Values at Silicon Strategies Marketing
    • Your size company
      • Start-ups – Setting a Good Foundation
      • Mid-sized Companies
      • Enterprises – Aligning Teams and Leading Marketing Initiatives
  • Services
    • Market Research
    • Marketing Strategy Development
    • Marketing Communication and Materials
    • Marketing Operations/Execution
    • Mentoring and Coaching
    • Seminars & Sessions
      • Marketing Strategy Seminars
      • Mentored, One-day Strategy Development for Startups
    • Interim Marketing Executives
  • Clients
    • Selected Silicon Strategies Clients
    • Client Case Studies
      • SuSE/Novell
      • DeviceAnywhere
      • Private Social Networks
      • VA Software
      • Foreign Exchange Translations
      • FundNET
      • Rubric
      • Telamon
  • Contact

  • Technology Marketing
    • Market Definition
    • Market Segmentation
    • Buyer Genotypes/Personae
    • Whole Product Definition
    • Positioning
    • Branding
    • Market Messages
  • White Papers

Monthly Archives: November 2010

Reputation Rehabilitation

Posted on 2010/11/30 by admin2013/07/03

It hurts to be disliked.  When a whole market thinks you stink on an ice floe, you have polar bear sized problems. A client recently engaged Silicon Strategies because the market didn’t think much of the client.  Though their software was considered ‘competent’, it was also thought of as based on the previous century’s technology and was not rapidly updated.  Our client had a well deserved and growing reputation of holding onto former glory and not keeping up with new millennia mentalities.  In short, the market had assigned them a negative brand. For them, exhibiting at events was like walking into a singles bar and watching every woman in the joint walk out. Our client faced this difficulty while preparing a new product which, at very least, brought them to par with competitors in important market segments.  From experience we knew that merely introducing the product was not enough — … Continue reading →

Posted in Branding, Marketing

Segmentation Sanity

Posted on 2010/11/16 by admin2017/11/15

Segmenting your market is like assembling a 1,000 piece jigsaw puzzle … where some of the pieces are missing, none fit together very well, and a few might even be from a different puzzle. I was reminded of this madness thanks to two separate clients. One is in the energy trading risk management (ETRM) software space and the other is in language services. Very different industries, very different customer verticals, hugely different buyer genotypes, and many of the exact same segmentation difficulties.  Their mutual difficulty was not in selecting relevant vectors on which to segment their markets, or divining the needs of any segment. The problem was the conflict between the theory of a segment and the reality. For example, one of these two clients had a subsegment that was largely untapped and, on paper, looked highly profitable. The reality was that most of this untapped segment contained companies that … Continue reading →

Posted in Marketing

Up

Posted on 2010/11/09 by admin2010/11/11

The concepts of “free” and “sex” sell more products than all other promotional elements, and if you are offering free sex people will line-up at your door. SaaS companies, among others, like “free” lead generation.  Most SaaS providers give away a limited version of their offering to collect people’s contact info and build long-term connections to the product.  Their grand scheme is always to up-sale freeloading bottom feeders into paid accounts.  Yet most SaaS companies have no plan of action for up-selling. It’s a SaaS underpants gnome problem. One of the problems is that online up-selling is a target moving faster than the one on Osama bin Laden’s back (we will get ya, boy).  Rules that made sense when Marc Benioff first started pimping Salesforce.com do not apply today.  There is no template, just a growing list of things to stop doing. The most prevalent mistake made in up-selling is … Continue reading →

Posted in Marketing, SaaS

Pulling Pathways

Posted on 2010/11/02 by admin2017/11/15

“May I speak with Silicon?” Rarely am I stunned into silence.  Just ask my ex-wife or my congress critter.  Yet when I answered my phone in the middle of a rushed work day, and heard a clearly foreign voice on the other end asking for a person named Silicon, I was muted, torn between throwing a vitriolic fit of indignation or laughing aloud. I eventually opted for the former. After some ungentle queries on my part, it came to light that the cold caller was peddling web development services and was wondering if perhaps we might be in need of some.  Further interrogation (which at this point had become a source of amusement … for me, not the caller) showed that she knew nothing of my company, or business, our web site, or even the color of the sky given the distinct possibility that her call center was a dungeon … Continue reading →

Posted in Marketing
Copyright © 2001-2026 Silicon Strategies Marketing — Marketing Consulting | Silicon Valley, Asheville NC
The infamous Facebook Non-Support Saga
↑